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Consulting Services

We have combined 50 years experience in the hospitality industry to bring you a menu of services designed to elevate your sales and service standards and improve your bottom line.                                                                                       

Our areas of specialty include:

Sales                                                                        

Not only do we understand and have been extremely successful in hotel sales for many years, but we have a proven track record of successful consulting projects. Our passion and experience for hotel sales allows us to assist your sales team in identifying potential opportunities, prospecting and increasing group business.  Some of the areas we can assist with:                                                                                                                      

  • Hands-On Sales training
  • How to “sell” your facility, not take orders
  • Lead Generation
  • Prospecting
  • Market/competitor knowledge
  • Going after the right business with most revenue
  • Document and template creation (proposals that sell, user friendly contracts, internal sales forms)
  • Familiarization Trip Coordination
  • Direct mail and e-blast campaigns
  • Accompany on sales calls
  • Cold call techniques
  • Effective communication- telephone/e-mail/non verbal
  • Creative ideas to raise the bar in sales service
  • Relationship building skills
  • Organization/sales file /tracing systems
  • Top Account Management
  • Site Visits that get the business
  • Create loyal customers
  • Sales shops- initial contact through follow up

 

Quality Assurance

aspect Blue membership requires a property to achieve a satisfactory score on our Facility and Service Performance Appraisal®.   This report includes a complete analysis and service recommendations.    

We believe that extraordinary customer service is essential to creating memorable experiences. Our goal is for your Guests to return again and again.  As your Hospitality Consultants, our goal is to help your leadership and staff clearly understand which services are working well and those that need improvement through your Guest’s eyes. 

Our evaluation is a 4 step process, allowing us the ability to get to the “core” of your service delivery. 

  • Consultation - Gathering information to identify your expectations, followed by a customized version of our Facility and Service Performance Appraisal ®.  We are equipped to assist with establishing new service standards or evaluating your property’s effectiveness at meeting pre-existing standards.
  •  Onsite stay – Experience your facility as a Guest would.  We act like any other Guest at your property and experience first hand how your team “touches” the Guest.
  • Reporting – You will receive the full report, per each department.  Findings and recommendations are offered through a point system and a narrative identifying service standards met or surpassed and others requiring attention. 
  • Execution – We recommend a plan of action based on a newly established benchmark by which to measure future success.

 

Contact us for a Quality Assurance visit to your hotel, spa and restaurants.

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